Cliff is a liar. I've been there three times now for all different things and not one thing he told me was the truth. He will tell you what you want to hear. Then, when it's all said and done, the bill says otherwise. Will not do business with them again.
I am very disappointed in the service department of this dealership, after being a multiple car returning customer, I was told that I would be receiving free oil changes and they went back on their word because I cannot pay them 400 every 10,000 miles for maintenance! I will NEVER go back, and NEVER recommend this place to anyone!
I wz blessed to recently purchase an older used Honda CRV & knew nothing about foreign cars! I came to Ferndale When I told them what was going on the service staff was was "extremely" friendly, helpful & it didn't matter that I wasn't there to repair anythg! They told me what it "could be", told me cost to check. They had the service tech show me where thgs were located under the hood AND checked & filled my fluids free! I returned a 2nd time after getting a 2nd opinion with an outrageous evaluation & cost that didn't ring true to me. I had the Same courteous professional & friendly staff: Cliff, Becky, Clay & Joe! The mechanic Joe overheard & confirmed it was not true & encouraged me to bring in my car! By now because of the patient friendly staff I "wanted" to let Ferndale Honda service my car! Returned a 3rd time Joe took care of my car showed me other maintenance issues to be aware of & suggested whn to service. I have been SO pleased with my experience at thz dealership! Cost was reasonable & I was comfortable in letting them service my "great" lil CRV! ThankU staff at Ferndale Honda!! Regina
The best dealership in the city, best customer service.
I usually go here for oil changes. They are not fast, but the prices are good and I don't think they try to rip you off. I gave them 5 stars because I brought my car in for a shaking in the front wheel. They said they would charge for a front end check. The tech took the car out and couldn't feel the shaking so they didn't charge me for the check. Good and bad, because they didn't fix the issue, but they aren't out there trying to scam you, so I feel confident that if you bring your car there, they will only do the work if they think they need it.
Ferndale Honda is a US Car Dealer based in Ferndale, Michigan. Ferndale Honda is located at 21350 Woodward Ave, Ferndale, MI 48220, USA.
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