I had booked a specific make of car and the Hertz website confirmed this. Upon arriving at the rental agency there was only ONE make available and it wasn't the one I had booked. This was a big problem due to the fact that I had planned to use the vehicle to transport clients with whom this specific make would have reflected on me poorly. I was offered a very small car that had just been returned and was not clean. The service could best be described as aloof.
Fast. That's what counts
They did a great job. Car was clean, nice and they are polite. Quick,fast and professional
While they may be cheaper than some other companies, their policies are limiting and their customer service skills were sorely lacking. They do not accept debit cards or cash for payments or deposits and will only accept credit cards. The staff at the desk were unfriendly and held a side conversation while I was attempting to pick up a rental.
Excellent customer service with a smile. Never a long wait or hazels. Always an available vehicle.
Hertz is a US Car Rental based in Ferndale, Michigan. Hertz is located at 23600 Woodward Ave, Ferndale, MI 48220, USA.
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